Article: Building Better Platforms with Empathy: Case Studies and Counter-Examples
Scaling platform development often means absorbing cognitive burdens, but empathy is key. Understanding users beyond their immediate issues leads to better solutions. Platforms help manage growth’s complexity, but a product mindset with user-centricity is vital. In his talk at QCon San Francisco 2023, David Stenglein expanded on cultivating empathy through open communication.
By David StengleinRead More